Spore Print Privacy Policy

About This Privacy Policy

Spore Print (the “App”) is supplied by SOLAR PRINT TOV. This policy describes what happens to personal information when you use the App: the processing involved, its purposes, the participating services and the choices available to you.

Information We Collect

The categories below may be processed according to how you use the App, the features that are enabled, and your permissions and consent. Inclusion in this list does not indicate that a category is collected by every feature.

• Device and network information: your IP address, device model, operating system and its version, language, time zone, app version and device identifiers, as well as advertising identifiers where permitted.
• Usage information: information about screens you view, navigation and interaction events, when sessions begin and end and their duration, installation and launch events, and use of features.
• Diagnostics: information used for technical troubleshooting, together with crash reports, error logs and events relating to performance and security.
• Cookies and similar technologies: where embedded web content uses cookies, those cookies, along with local storage, SDK identifiers and comparable storage on the device, subject to applicable consent requirements.
• Information you choose to provide: the message, attachments and email address you submit when contacting our support team.

How We Use Information

We use information for running and maintaining the App, enabling features you request, identifying errors, guarding against abuse and answering support requests.

Third-Party Services

Google Play Services is a third-party service used by the App. The provider’s privacy notice describes how it processes information.

• Google Play Services

Consent to Data Processing

We ask for consent before beginning optional analytics, advertising, cookies or similar technologies whenever that processing requires consent. You can refuse or withdraw consent through the available controls for the App, your device or cookies, or by reaching us as set out below. Withdrawing consent leaves the lawfulness of processing before withdrawal unaffected. Where applicable, necessary processing may rely instead on provision of the requested service, legitimate interests or legal obligations. Using the App does not constitute consent covering every purpose.

Sharing of Information

We do not sell your personal information. To perform their functions, selected providers may receive information; information may also be disclosed to service providers working on our behalf or to public authorities when the law requires it. Each disclosure is confined to its relevant purpose and applicable legal basis.

International Data Transfers

Information may be processed by us and the selected providers in countries other than yours. If safeguards are required for a transfer from the EEA/UK, they include applicable adequacy decisions or the European Commission’s Standard Contractual Clauses (SCCs), alongside the UK Addendum or another approved UK mechanism where required, with supplementary measures where appropriate. You can request information on the safeguards that apply.

Data Retention

Identifiable data within our control is subject to the periods below. Exceptions apply when a shorter period is requested and available, or when the law requires a longer period or a documented legal claim makes it necessary. You may email devops@officesolarprint.com.ua to request deletion of your personal information.

• Usage and analytics data: we keep screen views, session events, session duration and other data in this category for a period of up to 24 months, measured from when the data is collected.
• Technical, diagnostic and security logs: for this category, which includes IP addresses, operating-system information and crash reports, the retention limit is 24 months after collection.
• User-submitted information: support correspondence, associated contact information and other submissions are retained during active use of the App and for up to 12 months after use ends or the support request is resolved.
• Consent and privacy-request records: retention lasts up to 24 months after the relevant request or withdrawal, except where a longer period is legally required.
• Cookies and local app storage: retention ends at the stated expiry, when you remove them through your controls, or when app data is deleted. Providers may follow their own retention periods, as described in their linked notices. After the applicable period, data is deleted or de-identified.

Stopping Data Collection

You can prevent the App from collecting information in the future by uninstalling it. You can also withdraw optional permissions, switch off optional analytics where controls are available, reset or limit advertising identifiers, and clear cookies or app storage. Removing the App does not automatically erase information that we or providers already hold. Email devops@officesolarprint.com.ua for assistance or to request deletion. Essential service records and records required by law may be kept for the applicable retention period.

Security

We employ reasonable technical and organizational measures suited to the information and the risks involved. These measures include restricting access and protecting transfers where supported. Complete security cannot be achieved by any method of storage or transmission.

Security Incident Notifications

When a personal-data breach is likely to cause a risk that calls for notification under applicable law, we inform the competent authority and affected people within the relevant statutory deadlines. We include available details of the incident and protective steps. Notices are delivered through available contact details or an appropriate notice in the App or to the public.

Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly obtain personal information from children under 13 without whatever parent or guardian consent is legally required. If you believe that a child under 13 has supplied personal information, reach us at devops@officesolarprint.com.ua so we can investigate and delete the information as appropriate. Local law may provide for higher age thresholds or parental-consent requirements.

Your Privacy Rights

Applicable law determines whether you may seek access, correction, deletion, portability or restriction, object to processing, and withdraw consent. To exercise your rights, write to devops@officesolarprint.com.ua. We may verify your request and respond within the period prescribed by applicable law. You may also bring a complaint to your competent data-protection authority.

California Privacy Rights (CCPA/CPRA)

We do not sell personal information for money or other valuable consideration. If the CCPA/CPRA applies, eligible California residents may ask about the categories and specific pieces of personal information collected, its sources, the purposes for collecting it and its disclosures. They may also seek deletion or correction and exercise applicable rights to opt out of sale or sharing and to limit use of sensitive personal information. You have a right to non-discrimination when exercising these rights. You can exercise your right to opt out of sale or sharing ("Do Not Sell or Share My Personal Information") through available privacy/ad controls or by submitting a request to devops@officesolarprint.com.ua, including a request through an authorized agent. We verify requests as required and provide responses within applicable deadlines. The coverage and exceptions of the law, and the App’s actual data practices, determine how this section applies.

Changes to This Policy

We may revise this policy in response to changes in the App, the selected services or applicable requirements. You can identify the published version by its Effective Date. Where required, we announce material changes through an appropriate notice in the App or to the public, and we request consent again when necessary.

Contact Us

Contact SOLAR PRINT TOV at devops@officesolarprint.com.ua with privacy enquiries, support needs, requests to exercise rights or delete information, or concerns involving Spore Print.